Thalhah S. Robbani

A Collective Visual Exploration

Multiple company • Mobile & Web

Overview

Currently, buyers (B2B) placing an order via Sales. They texted down what they need, send it to Sales, & get the confirmation after. Sometimes they called. But, this flow does not scale. So, after doing some research & experiment, we build a buyer platform.

What's interesting is that the buyer platform is something new for buyers & in this business, so making it easy to adopt & easy to use is a challenge itself.

Due to some of the data & work is confidential, the following designs, numbers, text,

have been modified, blurred, or omitted on purpose.

Outcome & Lessons

Currently, this product is just released in late 2021 & working on iteration progress. So far the trend is positive. We got % order from buyer platform at first and get % average going week over week.

Things to note from this project is the acqusition channel strategy & order handling flow. Designer need to aware how acqusition process give the expectation to users anda understood how the service design work.

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Let’s talk &

Get in touch.

Resume

thalhah.crdv@gmail.com